MyDrive - Teaching Staff Network Storage Service

Teaching Staff Network Storage Service Guide

What is MyDrive?

MyDrive is a network file storage service for certain teaching staff. Teaching staff can access their files in the PC laboratory and anywhere with an Internet service.

What is the recommended software to use MyDrive?

- Microsoft Windows 10 or higher

- Microsoft Edge, Chrome, Firefox

- Anti-virus software

Who can use the MyDrive service?

Teaching staff are eligible to use MyDrive.  To utilize this service, teaching staff have to apply to ITO via their departmental administrative officer for prior configuration.

What is the default disk quota ?

The default disk quota is 200MB.

How do I access the MyDrive service outside HKMU campus?

You can launch MyDrive services in either ways below :

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   A.  Networked drive access (also applicable in access within PC laboratory )

   B.  Web access

A. Networked drive access / How do the teaching staff access the MyDrive service in PC laboratory?

- After successfully login Windows OS, you need to perform drive mapping operation for Mydrive access.

- Start => Computer

- Start to map network drive as shown below

- Enter https://mydrive.hkmu.edu.hk/xxxxxxxx

(where ¡§xxxxxxxx¡¨ is your Staff username)

- Enter username & password in the boxes below

- Click on the mapped network drive, the content of your storage will be displayed for your use.

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B. Web Access

- It is an obsolete way of access and is less preferrable.   Some file operations are not supported with this access method.

- Launch web browser

- Enter https://mydrive.hkmu.edu.hk/your_staff_id

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- Enter Username, single password and click ¡§Sign in¡¨

- Following warning window may be popped up depend on security level of the Windows OS.  Just click on the Allow button to accept it if this window appears. 

- Your storage directory will be browsed automatically (takes some time).  It will then be displayed on your PC for your
use.

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How to Resolve File Size Exceeds Limit Error 0x800700DF in Windows 10?

- If you try to download or upload a file larger than 50MB in accessing MyDrive networked drive, you receive the "Error 0x800700DF: The file size exceeds the limit allowed and cannot be saved", then continue below to resolve the problem.

- The error "The file size exceeds the limit allowed and cannot be saved", appears because the default download size limit is 50MB (50000000 bytes). To solve the problem you need to increase the default limit size to a higher value.

- To fix the problem, a minor modification in registry setting of your PC is needed. Please follow procedures with extra caution :

- Type command regedit in command prompt

o Navigate to the following registry key: 

o HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters

o At the right pane, double click at FileSizeLimitInBytes DWORD value

o Modify the FileSizeLimitInBytes value from ¡§50000000¡¨ to ¡§1073741824¡¨ in decimal

This sets the maximum you can download from the WebDAV to 1GB at one time

Exit Registry Editor and reboot your PC to make the change to take effect.

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What can I do if I cannot logon?

You can try changing your password.

Where can I get help on my password?

For further questions, please call the Technical Hotline at 2711-2100 or email to itohelp@hkmu.edu.hk.